Aqara Hub E1

1. When connecting to the Wi-Fi try to bring the mobile phone into closer proximity to the hub.
2. Connect your phone to Wi-Fi.
3. The smartphone needs to be connected to the Wi-Fi in the 2.4GHz band.
4. In case of the prompt of Hub connection failure on the mobile phone app, please reset the Hub: Press and hold the button on the Hub for 10s until the orange indicating light is flashing.

Aqara Hub E1 can be applied to the standard USB interface with the output power higher than 2.5W (5V/0.5A), such as sockets, plugs, power adapters and appliances with the USB power supply interface.

1. Wi-Fi relay means that Aqara Hub E1 will generate new WLAN hotspots after being connected to the home wireless router this extends the signal cover for other Wi-Fi-applicable devices to connect, which can be used in places with poor Wi-Fi signal including hallway and entry door, and supports up to two accessories.
2. The Wi-Fi relay function can be enabled in the “Settings” – “Wi-Fi Relay” of the app. The device has a default hotspot name and password, which can be changed by users through the Aqara Home App.

The connectable distance between the accessory and the Hub varies for different indoor environments. When in a home environment, it is recommended that the distance between the accessory and the Hub should be no more than 10m, with at most two walls in between the hub and the accessory.

The Hub has no built-in loudspeaker or buzzer, so it does not support the local audio alarm, however, it can work with other alarm devices on the local area network or in the cloud through automation to achieve alarm function. But the hub itself cannot act as an alarm.

1. The accessory may be too far from the Hub E1, or have a metal shade in between. Please shorten the distance between the accessory and the Hub, and avoid the metal shade.
2. The battery may have run out and needs to be replaced.

For a better experience,  upgrade the device firmware in time to ensure compatibility and stable communications occurs between all your devices.

Check the log information of the device to recognize devices; When adding a new device, it is best to mark the device by the installation location or usage, and rename the new device in order to differentiate between them all.

1. The “Preventing accidental deletion” of the Hub is provided for the purpose to avoid the network disconnection of the device due to the mis operation of the function buttons (for example, press and hold a function button for 10s). After enabling this function, the device can only be unbound through the app, acting as a safety net for your Hub E1 (when the device is connected to the network normally).
2. The function can be enabled by selecting ” Preventing accidental deletion settings” in the Setting in the Aqara Home app.

1. The execution mode of the smart scenes can be divided into cloud execution and local execution. The manual smart scenes are executed via the cloud, and the execution modes of automatic smart scenes can be viewed in the More Settings in the Aqara Home App.
2. Smart scenes that are executed via the cloud, upload the signal sensed by the trigger device to the cloud via network, which then sends the corresponding control commands to the executing device. In this way, the smart scenes cannot be executed in case of disconnection between the Hub and the network.
3. For the smart scenes executed locally, the trigger device will send the signal sensed to the Hub, which will send the corresponding control commands to the device through Bluetooth, Zigbee or local area network. In this way, the smart scenes can be executed when the Hub is connected to the actuating device normally, even if the router cannot connect to the external network.

1. Zigbee devices can connect to the Aqara Home APP via the Hub. When connecting the Aqara Home APP, ensure you select the Hub to bind according to the prompt in the app.
2. If you want to change the Hub bound to a Zigbee accessory, make sure to firstly delete the Zigbee accessory from the app homepage and add it again, then re-add the Hub to be bound.
3. You can view the list of accessories bound to the Hub in the Aqara Home app.

The Hub E1 doesn’t support the addition of devices via Bluetooth.

1. The Wi-Fi-connectable devices connected to the Aqara Home APP enable communication via the router-oriented local area network and Hub, in order to achieve the smart automations within the local area network, or;
2. Connect to the cloud via the router, and the cloud sends the executive command to corresponding Wi-Fi-connectable actuating device based on the smart scenarios.
3. According to the working principle, the Wi-Fi-connectable devices can be interconnected through the above two methods, so it does not require or is unable to connect to the Hub.

When the Wi-Fi repeater function is enabled, the IP address is still assigned by the router.

1. When some brands of wireless routers receive frequent connection requests, they may refuse to assign IP addresses, resulting in Wi-Fi repeater being unable to connect. It is suggested to restart the router or try to connect again after waiting for a period of time.
2. In some scenarios, the hub may switch back and forth to connect different routers when multiple routers in the same WLAN share SSID but use different channels (such as an office environment), once the channel is changed, the devices under repeater can not establish the corresponding IP relationship with the new route, resulting in the Wi-Fi repeater unable to communicate. It is recommended to experience the Wi-Fi repeater function only in a single router environment.

After adding the device to the Apple Home app, a HomePod or Apple TV (tvOS 11.0 or above) or an iPad (iOS 12.0 or above) that has been set up as the household pivot is required to achieve remote control. Refer to the prompts of Apple Home app for specific operation.

When adding the Hub to the Home app, only the accessories supporting Apple HomeKit function can be displayed on the Home app; The devices without the authorization of  “Works with Apple HomeKit” cannot be connected to the Home Kit as they are not compatible.

When some mobile phones add the second device to the repeater, it possibly appears the mobile phone connects to the repeater first, which leads to the maximum number of two devices allowed to access reached. When the app “Add device” page shows “message send to device”, then disconnect the mobile phone from the repeater manually, which can ensure that the second device can successfully connect to the repeater.