FAQs

To initiate Zigbee end device connection, just press the button on top of the camera 3 times. 128 end devices can be connected using the G2H Pro as it supports the Zigbee 3.0 protocol.

To connect the G2H Pro to the internet you need to scan the QR code generated by the Aqara Home app. Once the camera is powered on, open the Aqara home app and connect the device to 2.4GHz Wi-Fi. The app will then generate the QR code, scan the code through the G2H Pro camera lens in order to trigger network connection.

The G2H Pro supports 2.4GHz IEEE902.11b/g/n Wi-Fi protocol. This camera hub does not support 5GHz Wi-Fi. When you are connecting the mixing frequency router, it is best to separate 2.4GHz and 5GHz Wi-Fi to avoid abnormal connection.

If the G2H Pro won’t connect to the internet check the distance between the camera and the router to ensure the strength of the Wi-Fi is good enough. If the Wi-Fi connection is abnormal, use a Wi-Fi signal amplifier or extension to make sure the device can receive Wi-Fi signals well. Also check the G2H Pro is connecting to 2.4GHz Wi-Fi and ensure the WI-Fi SSID or Wi-Fi PWD is correct.

For one day’s video it will take at least 18GB to store. The 512GB capacity TF card stores for approximately 4 weeks or 28 days.

Yes, the video will be stored on the TF card, but you can’t view the footage on the Aqara Home app without internet.

The G2H Pro supports the TF card with CLASS 4 above and format of FAT32. The maximum capacity is 512GB, however we would suggest using a TF card with CLASS 10 above.

At most 4.

The Camera hub can either be fitted through magnetic suction and flat installation. You can use 3M glue in the accessories to paste the iron sheet on the non-magnetic material surface, alternatively you can use fastening screws to fix the iron sheet to the non-magnetic surface, then fix and secure the camera.

5 maximum, 5MB per ringtone.

Please ensure there is no operations such as reset, factory setting recovery or network disconnection in the intermediate process.

First upload the custom ringtone to the iCloud, next select the ringtone and upload it to the camera using the Aqara Home app.

NAS storage must be based on a TF card so only when you insert the TF card into the camera will you find the NAS storage portal in the SD storage.

It will only support MP3 audio format.

The maximum recommended is 32 ASCII characters of SSID and 32 ASCII characters of PWD.

Try to avoid putting the camera in the physical centre of the Wi-Fi mesh network, and try to ensure a good Wi-Fi signal is available.

You can open these functions on device more setting at first, then it should work.

Try to ensure the Camera does not face an easily reflective object.

Ensure the lens is clear and clean.

Following the enabling of the gesture recognition, it will consume more hardware computing resources therefore the face, human shape, pet recognition and other automations related to PTZ are no longer available. When gesture recognition is disabled, the other AI functions will become available.

Gesture recognition function can be used as the execution condition of automatic control. It can achieve the linkage control of accessory by making a specified static gesture in front of the camera. It is the behaviour initiated by the user, and it is not reported as an alarm event or recorded video.

1. Face recognition can be used for family alert or automatic execution to realize the functions of reporting alarm information and triggering alarm automation when detecting unfamiliar or marked faces.
2. Using face recognition for the first time, the Aqara Home APP will guide users to add and synchronize face information to the camera. Face information is stored in the cloud server in the family unit. Users can synchronize face information to multiple G3 cameras to ensure batch operation, and can also add and import faces in the app’s setting option. Users can delete face information on their own initiative, and all uploaded face information will be cleared after reset.

The AI functions (including face, human shape, gesture and pet recognition) will be stopped to ensure the upgrade speed and performance, so these AI functions are disabled until the upgrade is completed.

Gesture, face, human and pet recognition algorithms all rely on image colour information. In night vision mode, the video image is grey, this will affect the effectiveness of AI recognition. It is recommended to experience them only in colour mode for maximum effectiveness.

Aqara Camera Hub G3 applies the variable bitrate technology to ensure the 2K Full HD video under various working conditions, and the maximal bitrate is 3.5Mbps when the camera is rotating. To ensure smooth remote viewing, the uplink and downlink bandwidth are required to be higher than that bitrate.

The manual adjustment to the position of the PTZ in the power-on state will lead to the position memory disturbance of the camera. The PTZ can be rotated to the limit position after clicking the one-button PTZ calibration in the PTZ Settings.

The screen size of the code scanning terminal (mobile phone for example) cannot be smaller then 4.7 inches, the best scanning distance is between 8-20cm, and the name and password of WLAN of up to 32 ASCII characters (numbers, letters. special symbols).

1. This camera can support 128GB MicroSD card, it also supports the FAT32 formats and exFat.
2. Yes. Once the device successfully connects to the network, the videos that are saved on the MicroSD card can be recorded in case of any network disconnection. However these videos saved onto the MicroSD card cannot be viewed remotely through the Aqara Home app.

1. The associated events labels mean that the local videos recorded by the camera can be marked by different events. For example, if the door and window sensor is enabled or the camera detects any motion, the camera will mark the time and location of this event in the video footage saved in the MicroSD card for further retrieval.
2. Configuration path: “Settings” – “More Settings” – “Alert Setting”, select “Trigger Device” – “Colour” – “Save” of the associated events.

There is no maximum for the number of connected clients, however, we would recommend no more than 4 users watch the video simultaneously. When there are more apps connected, there is more processor resource consumed. Too many users connected could cause real time screen lag and delays.

After adding the device to the Apple Home APP, a HomePod or Apple TV (tvOS 11.0 or above) or an iPad (iOS 12.0 or above) that has been set up as the household pivot is required to achieve remote control. Refer to the prompts of Apple Home APP for specific operation.

The Aqara Camera Hub G3 has  a standard 1/4″ nut hole at the bottom of the device for connecting to the brackets with 1/4″ nut, so you can choose the installing brackets recommended by Aqara or other applicable brackets for wall installation or ceiling installation of the camera

Open the App, select the upper right corner “Settings” – “More Settings” – “Camera Settings” – “Video Settings” – “Installation Methods”, select “Place Upside Down”, and the PTZ control and video display should work properly.

The camera supports 2.4/5GHz dual-band Wi-Fi network, and the Wi-Fi networks with WEP, WPA/WPA2, WPA3, WPA-PSK/WPA2-PSK security and encryption system.

Before using the infrared remote control function, the devices to be controlled need to be added, then the Aqara home app is used as the remote controller to control the electric devices. If the appliance is not in the list of supported devices, you can add the electric appliance through ” Customize “. However, this function is available only for the devices that support infrared control.

The functions related to camera PTZ control are unavailable temporarily in Apple Home APP until the subsequent update version supports such functions. However, the camera can be controlled through the rotation of the PTZ in the Aqara Home app

The maximum horizontal rotation angle is 340 degrees and the maximum vertical rotation angle is 45 degrees (30 degrees up and 15 degrees down)